SDK Error Handling
On failure that are local the SDK will return an error code and a message to inform what went wrong

Camera Errors

Error
Message
11
Unable to initialize the selfie camera.
10
Your device doesn't support the selfie camera
14
ID Capture failed
16
ID Card picture callback failed to return image.
316
ID Card auto focus failed.
317
ID Card touch focus failed.
18
ID Card draw view failed.
9
ID Card camera initialization failed.
Error
Message
311
Unable to submit. File packaging error.
13
Failed to submit. Could not create ZIP file.
21
Data packaging failed, no resources found, or operation has been canceled
28
Cannot execute operation, No job found for provided tag
37
Packaging failed, Json parsing failed
767
Invalid tag format please ensure there are no spaces or special characters in the tag

Network Errors

Error
Message
27
Not Authorized (When the server returns a 401 error)
12
Failed to submit. Upload link not received.
2210
Enroll does not exist for specified user.
15
Unable to verify user. Authentication failed.
17
A network error occurred, Please try again.
19
Either operation is timed out or you cancelled the running operation.Please try submitting again.
22
Enroll failed.
25
Job type requires an ID Card image.
26
Authentication failed enroll not found on server
29
Auth Smile Request Failed
30
Images unusable
40
Id validation requires ID Number, ID Type and Country
2212
Id validation failed
Last modified 4mo ago